Items that are unused and in their original packaging may be returned for store credit or a full refund of the item’s purchase price. A 10% handling fee will be deducted.
With the exception of products damaged upon delivery, the customer is responsible for the cost of shipping the return.
Refunds are made based on the item’s value, excluding shipping and handling.
Defective merchandise will be exchanged for the same product.
All exchanges and returns must be requested within 10 days of receiving your order. Returns not meeting this requirement may be refused or subject to a 20% restocking fee.
Please contact Cupolas n’ More at (610) 582-3375 for a return authorization number and instructions.
All returns and exchanges must have a return authorization number.
Please report all claims for shortages or damages within 72 hours after delivery. Retain all packaging and materials for inspection if a damaged item is received. Damaged items will be returned free at no expense to you.
We ship to the lower 48 states using a flat rate with shipping based on distance! We do our best to ship out the same week after your product is created! We aim to be quick.